Commitment to Excellence

Each employee of IQC/FMS promises the following to our Residents and Family members:

To treat every Resident as we could want to be treated if we were they.

To remember that we are in the business of caring. When dealing with a Resident or family member, we will never underestimate the importance of taking a few extra seconds to listen, smile, or hold a hand.

To remember that although our Customers may not always be right, they are always our Customers.

To remember that when a Customer identifies a problem or concern, this this provides us with an opportunity for improvement.

 

IQC Management makes the following commitments to each of our Employees:

To recognize that the Expert in any particular job is most often the person performing it.

To spend a majority of our time finding out what is being done right and then recognize and reward it.

To treat every Employee with the same dignity, respect and privacy that we expect them to treat our Residents.

To remember that good communication is essential between Employees of all levels in order for everyone to do their best.

To better train our Employees so they will be able to better perform their duties.

To recognize that in order to achieve great success and excellence, we must also experience failure.