American Health Care Association
Quality Award

97 AHCA Awards1.tif (1338021 bytes)In October 1997, the American Health Care Association (AHCA) awarded its Step II Quality Award to four facilities that demonstrate a strong commitment to implementing the principles of continuous quality improvement. Three of four facilities are owned and managed by Independent Quality Care.

Modeled after criteria from the Malcolm Baldrige National Quality Award, the nation's premier award recognizing quality achievement, AHCA's award is designed to support continuous quality improvement efforts in the long term care industry by promoting quality awareness and education and by recognizing achievement in the quality improvement area.

"Recipients of the AHCA Quality Award reflect the long term care industry's growing commitment to meeting customer's needs through sophisticated quality improvement efforts," said AHCA Executive Vice President Paul Willging.

AHCA is a federation of 50 affiliated associations, representing more than 11,000 non-profit and for-profit assisted living, nursing facility, and subacute providers that care for one million elderly and disabled individuals nationally.

 

California Association of Health Facilities Excellence in Programming Award

The California Association of Health Facilities instituted the "Excellence in Programming Award" to recognize individual facilities for superior achievement in given key areas of long term care. The association looks for unusual, creative and innovative programs ideas to share with other association members, something that goes beyond the current standards of care.

Independent Quality Care and our facilities have been recipients of 13 Excellence in Programming Awards. The following table indicates the category, program name and short description, year won.

The "X" below each facility name indicates current implementation of the award winning program by the facility.

Category Program Name/
Description		 Year Won San
Bruno		 Brookside McClure Valley
Pointe		 Woodland Northgate Courtyard
Quality Assurance Customer Service Sheets
Tool used to more effectively resolve, follow-up and track Customer Service issues.		 1997 X X X X X X X
Staff Development SNF - The Board Game
Board game used to teach front line staff members of the prioritizing and juggling act done in their facility on a daily basis.		 1997     X        
Special
Services		 Neuro Rehabilitation Care
Special program for care and services of residents with brain injury, stroke or neurological impairment		 1996     X X      
Resident
Councils		 Homeowners Association Meeting
Residents have active say in how facility operates and improves.		 1996              
Family Involvement I Witnessed Something Special
Family members help motivate and encourage staff to continue providing exceptional customer service.		 1996 X     X X   X
Quality Assurance Measuring Customer Satisfaction
Benchmarking customer satisfaction with other non-affiliated facilities.		 1996 X X X X X X X
Staff Development Mission Possible
One time education program to train key staff member on how to provide high quality care and services in a managed care environment.		 1996 X X X   X   X
Quality Assurance Employee Survey
Employee's are surveyed on quality improvement suggestions, working conditions, etc.		 1995 X X X X X X X
Staff Development CNA Teacher for a Day
Using our best nursing assistants to train other nursing assistants.		 1995   X          
Quality Assurance Family Survey
Family members are surveyed semi-annually to measure customer satisfaction.		 1994 X X X X X X X
Family Involvement Picnic Basket Lunch
Family members can order a complementary picnic basket lunch to enjoy with the resident at the facility or a local park.		 1994              
Staff Development Scholarship Program
Facility pays for employees education to develop skills used in long term care.		 1994 X X X X X X X
Special Service Program Claudia's Choices
Select meal program that allows resident more selection and control over their dietary preferences.		 1993 X X X X X   X
Quality Assurance T.E.A.M. Process
Systematic process of measuring and ongoing improvement of the quality of services provided at the facility.		 1992 X X X X X X X